Thank you for shopping at weiweishopping.com. We want you to be satisfied with your purchase. If for any reason you are not completely happy with your order, please review our return and exchange policy below.

1. Return Eligibility

You may request a return or exchange within 14 days after receiving your order.

To be eligible for a return:

The item must be unused and in original condition

The item must be in the original packaging

Proof of purchase or order number must be provided

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

Items that have been used, worn, or damaged by the customer

Items returned without original packaging

Clearance or final sale items (if applicable)

3. Return Process

To initiate a return or exchange, please contact our customer support team first.

Email: support@weiweishopping.com

Please include:

Your order number

The reason for the return

Photos of the product if it is defective or damaged

Once your return request is approved, we will provide instructions for returning the item.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

5. Refunds

After we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

The refund will be processed to the original payment method

Refunds may take 5–10 business days to appear depending on your bank or payment provider

Original shipping fees are non-refundable, unless the return is due to our error.

6. Exchanges

If you need a different size, color, or replacement item, please contact us.

Exchanges are subject to product availability.
If the item is not available, we may offer a refund or alternative product.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours after delivery.

Please send us:

Your order number

Clear photos of the issue

We will arrange a replacement or refund after verifying the issue.

8. Late or Missing Refunds

If you have not received your refund:

Check your bank account again

Contact your credit card company

Contact your bank for processing time

If you still have not received your refund, please contact us.

9. Contact Us

If you have any questions about our Return & Exchange Policy, please contact us:

Website: weiweishopping.com
Email: support@weiweishopping.com